Booking Policy

Changing or cancelling your appointment

We understand that plans can change. To help us provide the best possible availability to all of our patients, we kindly ask that you give us as much notice as possible if you need to move or cancel your appointment.

Appointments may be rescheduled or cancelled without charge up to 48 hours before the scheduled appointment time.

Late cancellations and missed appointments

Cancellations or changes made within 48 hours of your appointment will be charged at 100% of the treatment or consultation fee. The same charge applies if you do not attend your appointment without providing notice.

Deposits and advance payment

For certain treatments, longer appointments or appointments requiring products to be ordered specifically for you, we may request a deposit or payment in advance at the time of booking. Where applicable, this will be explained before your appointment is confirmed.

Late arrival

If you arrive late, we will always do our best to accommodate you. However, your appointment may need to be shortened to avoid delaying subsequent patients, and the full treatment or consultation fee will still apply. If there is insufficient time to carry out your treatment safely or appropriately, we may need to reschedule your appointment.

Exceptional circumstances

We appreciate that genuine exceptional circumstances can arise. These will always be considered individually and at the discretion of The Clinic.

Contacting us

For any changes to your appointment, please contact the clinic as soon as possible at clinic@drmaryamzamani.com

Thank you for your understanding and for helping us respect the time reserved specifically for each patient.